Quality Policy | Fonestar

Fonestar’s purpose, vision, mission and values

Quality and environmental policy

FONESTAR‘s management and employees carry out their activities in the field of sound and public address systems guided by the same business strategy, committed to continuous improvement and the preservation of the environment, ensuring strict compliance with applicable legislation and our company’s guidelines.

FONESTAR‘s quality and environmental strategy is based on and defined by the following principles:

OUR PURPOSE

Adding value to people by transforming spaces through sound, focusing on differentiation and innovation.

OUR VISION

To be the reference in sound, for any type of building, for fixed installations of any magnitude at a global level. To be a manufacturer of exclusive, differential and innovative hardware, software and service solutions that respond to the needs of installers/integrators, distributors and engineering companies in public address, sound, voice evacuation and supports for audiovisual installations.

OUR MISSION

We listen to the needs of our customers and we develop and manufacture products “Designed and engineered in Europe”; designed with a European standard in terms of design, usability, quality and environmental policies; to provide value to our customers. We aspire to be the first brand in the minds of installers/integrators, distributors and engineering companies; we want to be the brand that makes their business grow.

We invest in engineering, product development, industrial design and R & D; to achieve differentiation and innovation in hardware and software, always trying to satisfy our customers. We offer sound, public address and voice evacuation solutions; differential, exclusive, customised solutions that adapt to the needs of each client at all times.

OUR VALUES

Sustainability: FONESTAR is an organisation aware of the preservation of the environment that supports our actions and, therefore, we are committed to protecting the environment and preventing pollution at all stages of the manufacture of our products and the provision of our services.
Proximity and customer orientation: Maximum commitment to our customers; quick response and immediate product availability. Sales team, engineers and central services available for comprehensive advice to our customers.
Differentiation and innovation: We innovate to meet the unresolved needs of our customers. We differentiate ourselves by listening to them and turning their feedback into competitive solutions.
Diversification: Of our portfolio of products and services to ensure a comprehensive service with high added value for the customer.
We care about people: We are committed to the well-being and development of our teams to create healthy and professional working environments. This is the ‘magic’ formula to have a team that is fully committed to our clients and collaborators.
Ethics and integrity: We create long-term value based on honest, transparent and integral relationships with customers, suppliers and all our stakeholders.

This policy is aligned with our business strategy and serves as a framework for setting and reviewing our objectives, guiding our commitment to continuous improvement and assessing performance in quality and environmental management. Thus stated, it is signed by the management of the company.

Santander (Cantabria), 4 November 2024.